The Mercedes-Benz Superdome has four (4) Club Lounges located on the 200 Level perfect for private meetings, receptions, banquets and special events. Please visit the Club Lounge page for more information here.

Parking for guests with disabilities is located on the top and bottom levels of each garage with wheelchair accessible ramps. Additionally, there is parking available in Lot 3 along the fence closest to the New Orleans Arena. To gain access to ADA parking, proper vehicle registration is required as well as a current disabled placard with a matching identification card. For a link to the parking map, please click here.

*Note: Availability of ADA parking varies by event. Please refer to your particular event on the event calendar to find more specific ADA parking information. 

Wheelchair accessible seating, semi-ambulatory seating and removable armrest seating are located in various sections and levels throughout the Mercedes-Benz Superdome. Please identify yourself as a disabled guest upon purchasing tickets. Only three companions/escorts may accompany a disabled guest into designated seating areas. Please refer to the ADA Pamphlet here for more information.

 

 

 

The Mercedes-Benz Superdome has a limited amount of wheelchairs available on a first-come, first-served basis. A valid driver's license is required to check out a wheelchair. Wheelchairs may be checked out at the Guest Relations Center located at Gate A Plaza Level. Wheelchairs cannot be reserved in advance.

The Mercedes-Benz Superdome does not provide escort personnel for patrons using wheelchairs. Electronic wheelchair recharging is available for units with duplex outlet plugs.

ADA seating accommodations are at Plaza Row 36, Terrace 604 & 605, 649 & 650, 623 & 624, 630 & 631 at the Superdome. Please identify yourself as a disabled guest upon purchasing tickets. Only three companions/escorts may accompany a disabled guest into designated seating areas.

Hearing impaired patrons may check out assisted listening devices through the Guest Relations Center located at Gate A Plaza Level. A valid driver's license or state ID card is required in order to check out the device. Identification will be returned to the patron upon return of the device following the event.

The Superdome's ADA Pamphlet is available to view and download by clicking here . The Superdome's ADA Facilitator can be contacted at (504) 587-3916 or ada@smgneworleans.com

If you buy or intend to buy a ticket on the secondary ticket market that is not for a designated accessible seating location or if you are using a season ticket holder’s non-accessible ticket for an individual game, please call the Superdome Box Office at 504-587-3822 for information on accommodations.  You should call at least several days before the game to give you the best chance to be relocated to accessible seating.  Please be aware that while SMG will attempt to accommodate you however possible, we cannot guarantee that there will be an available relocation seat for you.  SMG is not in charge of ticket sales for some events, and we cannot guarantee the availability of additional seats at events, particularly those events that are sold out.  If you encounter an issue during an event with your ticket or seating, please go to your nearest Guest Services desk, which are located Gates A, C, E and G on the Plaza and Loge Levels, and Gates C and G on the 500 Level of the Superdome.  

Mercedes-Benz Superdome
1500 Girod Street
New Orleans, Louisiana  70113

Animals and pets are prohibited in the Superdome with the exception of service animals assisting ADA patrons.

Gate A Plaza (100) Level
Gate C Plaza (100) Level
Gate G Plaza (100) Level
Gate A Loge (200) Level
Gate E Loge (200) Level
Gate C Terrace (500) Level
Gate G Terrace (500) Level

Changing stations are available in the restrooms at the following locations:
Plaza Level at sections 105 & 123
Loge Level at sections 207 & 249
300 Suite Level across from Suites 305, 365 & 373
400 Suite Level across from Suites 409, 424, 441 & 456
Terrace Level at Sections 504 & 534.

The Baby in Arms policy varies; please refer to the event information page for that specific event.

Banners/Signs/Flags may be allowed if they meet the following conditions:
• They are in good taste
• They are not deemed offensive
• They do not include profanity
• They do not obstruct the view of any guests or any existing Stadium signage
• They do not present a safety hazard

The Mercedes-Benz Superdome reserves the right to enforce removal of Banners/Signs/Flags at any time.

Banners/Signs/Flags of a commercial nature are not permitted without specific permission from Building Management. Please note these conditions may change at any time due to event specifics, Show Management requests, etc.

 

The Superdome Box Office is only open on event days. To purchase tickets on a non-event day, please visit the New Orleans Arena Box Office - open Monday to Friday, 9:00 AM to 4:30 PM.

Tickets to Superdome events can also be purchased via the Ticketmaster charge-by-phone at 1-800-745-3000 or online via Ticketmaster.com

For Box Office hours on the day of an event, please refer to the event information page for that specific event.

For the camera policy for a particular show, please refer to the event information page for that specific event.

All catering is provided exclusively in-house by Centerplate. To coordinate specific food and beverage requirements, please contact Centerplate at (504) 558-6260. Outside food and/or beverages of any kind may not be brought into the Mercedes-Benz Superdome.

Charitable Donations may only be collected on Superdome property by an agreement between Building Management and Show Management.

Children's entry policy is left to the sole discretion of the Show's Management. Please refer to the event information page for that specific event.

All concessions are provided exclusively in-house by Centerplate. Outside food and/or beverages of any kind may not be brought into the Superdome.

All major credit cards are accepted at all concession locations and the box office. Parking is cash only.

Please refer to the Directions/Parking page here.

Door opening is at the discretion of Show Management. For door opening times, please refer to the event information page for that specific event.

There are (13) passenger elevators conveniently located throughout the Superdome. Escalators are located in close proximity to the entry doors.

The Mercedes-Benz Superdome has in-house Security services 24-hours a day. In case of an emergency at the Superdome, please call "911" or (504) 587-3900.

Please visit the Employment page of this website located under the About Us tab or by clicking here.

Entry gates vary from event to event. Please refer to the event information page for that specific event.

Pre- Event Screening
Depending upon the nature of an event or when considered necessary by SMG and Show Management, a visual or full search will be conducted by Superdome Security on all patrons prior to entering the building. Patrons not willing to comply with search procedures prior to entering the Mercedes-Benz Superdome may return their tickets immediately to the Box Office for a refund.

Visual Search
A visual search consists of the following: the patron being asked to open any coats and/or purses/bags of any type. Security will visually scan all patrons as they enter the Superdome for contraband (see Prohibited Items heading for a listing of items). The patron will be asked to either return items in question to their car, house or hotel or dispose of the item(s) prior to entering the Superdome. Patron may be detained if item(s) discovered is of illegal nature.

Full Search
A full search consists of the following: the patron being asked to open any coat and/or purse/bag and also being physically patted down or screened with a metal detector. If contraband is detected, the patrons will be asked to either return items in question to their car, house or hotel or dispose of such item(s) prior to entering the Superdome. Patron may be detained if the item(s) discovered is of illegal nature.

The Mercedes-Benz Superdome has the flexibility and space to accommodate events small and large, from private parties to large-scale public events.

For private events, please contact MBDomeSales@smgneworleans.com

For public-ticketed events, please contact MBDomeBooking@smgneworleans.com

The following behaviors or activities are causes for eviction from the Superdome:
• Use of profanity or unacceptable language of any type
• Possession of illegal or unauthorized items inside Superdome
• Unacceptable dress
• Public drunkenness
• Entering or attempting to enter any "off limit" area such as the playing surface, stage area, backstage, or restroom of the opposite sex
• Participating in a fight or instigating a physical or verbal altercation
• Verbally abusing, threatening, or intimidating other patrons or Building Management
• Throwing objects of any type
• Possession of stolen or counterfeit tickets
• Possession of any unauthorized banners or signs
• Smoking indoors

For NFL games, please refer to the NFL Fan Code of Conduct here.

Acadian Ambulance Service provides complete first aid/paramedic services during all Superdome events. There are multiple first aid locations inside the Superdome. Operating locations vary on an event-by-event basis.

All catering and concessions are provided exclusively in-house by Centerplate. Outside food and/or beverages of any kind are prohibited. Concession stands are conveniently located throughout the Superdome.

Groups interested in raising funds by selling concessions during a Superdome event, should contact Centerplate at (504) 558-6275 or (504) 558-6601 or click here for more information.

The New Orleans Saints Team Gift Shop is located at Gate B Plaza Level (Poydras). The hours of operation are Monday through Friday, 11:00 AM - 5:00 PM. The Saints Gift Shop is also open during all Saints & Tulane home games. The Gift Shop can be reached at (504) 587-8937.

The Mercedes-Benz Superdome does not have a Group Sales Department; however some events may have group sales contacts. Please refer to the event information page for that specific event.

Any conduct detrimental to the safe and proper operation of an event such as, but not limited to, abusive language, threats, assault, vandalism, theft and all other inappropriate actions will result in immediate removal from the premises or arrest and prosecution as appropriate.

The Guest Relations Center located at Gate A Plaza Level and Guest Services Desks are staffed at all times during events at the Superdome. Guests may visit the desk to ask directions, offer suggestions, or seek assistance while at the Mercedes-Benz Superdome.

The Guest Relations Center is located at Gate A Plaza Level. Guest Services Desks can be found at the following locations:
Gates C, E, and G on the Plaza Level
Gates A, C, E & G on the Loge & 300 Suite Levels
Gates C and G on the 400 Suite Level and 500 Level

Assistive Listening Devices are available at the Guest Relations Center located at Gate A Plaza Level. A valid driver's license or state ID card is required in order to check out the device. Identification will be returned to the patron upon return of the device following the event.

A listing of all hotel properties convenient to the Superdome can be found on the New Orleans Convention and Visitors Bureau website at http://www.nomcvb.com.

During an event, patrons should visit the Guest Relations Center located at Gate A Plaza Level for Lost and Found information. After an event, patrons may call Security Control at 504-587-3900 for more information.

Children who have lost their parents will be escorted to the closest police officer, security officer or to the closest Guest Services Desk. The child's name will be registered and broadcast immediately to all Guest Services Desks, police, security, and usher personnel. Parents seeking a lost child should proceed to the nearest Guest Services Desk for assistance in locating their child.

Please call (504) 587-3663 for more information.

For media inquiries please contact:

Eric Eagan
Communications Manager
eric.eagan@smgneworleans.com
504.587.3921 or 504.941.0970

Larry Lovell
Peter A. Mayer Public Relations
lovelll@peteramayer.com
504.210.1218 or 504.289.7713

The New Orleans Saints Team Gift Shop is located at Gate B Plaza Level (Poydras). The hours of operation are Monday through Friday, 11:00 AM - 5:00 PM. The Saints Gift Shop is also open during all Saints & Tulane home games. The Gift Shop can be reached at (504) 587-8937

Groups interested in raising funds by selling concessions during a Superdome event, should contact Centerplate at (504) 558-6275 or (504) 558-6601 or click here for more information.

There is no paging on the scoreboards or over the public address system. Guests will be directed to the closest Guest Services Desk for assistance.

The Mercedes-Benz Superdome and New Orleans Arena Complex has seven (7) parking garages for public parking and two (2) surface lots, which can accommodate approximately 7,000 vehicles. The parking garages and surface lots are adjacent to the Mercedes-Benz Superdome and the New Orleans Arena. The public parking garages are designated #1, #1A, #2, #2A, #5, #6 and Champions Garage. The surface lots are designated as Lot 3 and Lot 4. The parking map can be found here.

Re-entry and overnight parking are prohibited. Solicitations of any type as well as unauthorized tailgating are strictly prohibited. Vehicles of any kind parked illegally or in restricted areas are subject to tagging and towing without notice.

Disabled Parking is located at Auxiliary Lot 3 and all garages when available.

Oversized Vehicles: Oversized vehicle parking is located in Lot 3 and garages 5 & 6 (ground level only.)

For event day parking rates, please refer to the event information page for that specific event. Please note that all parking garages are cash only.

- Animals (with the exception of service dogs)
- Banners (large or in poor taste)
- Containers of any kind
- Contraband
- Glass
- Large/oversized bags. Maximum bag size is 12" x 12"
- Laser pointers
- Noisemakers
- Outside food and drink
- Projectiles
- Weapons
- Sticks, bats, poles, clubs
- Video and audio recording devices
- Backpacks/knapsacks
- Helium balloons
- Glitter
- Stickers
- Fireworks
- Any other item(s) deemed unacceptable by Building Management

If any prohibited items are revealed during a search, the patron(s) will be permitted to return to their vehicle with the item(s) or they can dispose of the item(s). The Superdome will not store any personal belongings or items of any type.

 

A public transportation stop is located on Poydras Street across from Gate A Ground Level.

Single-speaker radios and hand-held televisions are permitted in the Superdome as long as they don't interfere with other fans' enjoyment of the event.

Re-Entry is not permitted.

The Mercedes-Benz Superdome has 52 women's restrooms, 52 men's restrooms, and 6 family restrooms conveniently located throughout the stadium. Disabled facilities are provided at all restrooms. Baby Changing stations are also available in the restrooms at the following locations:
300 Suite Level across from Suites 305, 365 & 373
400 Suite Level across from Suites 409, 424, 441 & 456

 The Superdome has flexible seating configurations with the ability to accommodate in excess of 73,000 attendees.

Examples of event type seating charts can be found here.  For event-specific charts, please visit Ticketmaster.com.

The Superdome has in-house Security services 24-hours a day. In case of an emergency, please call "911" or (504) 587-3900.

Smoking inside the Superdome is prohibited by law. Smoking is permitted in the following areas only: Gates B, D, F, and H Plaza Level Exterior.

*Inhaling e-cigarettes is not permitted inside the Mercedes-Benz Superdome, but they may be used in the above smoking areas. 

The distribution of promotional items, handbills, flyers, pamphlets, printed materials, as well as the solicitation of signatures, is not permitted on Superdome property without prior, written authorization from Building Management.

The Mercedes-Benz Superdome is managed by SMG, the world leader in private management for public facilities. For more information on SMG, please click here.

Strollers are allowed into the Superdome. Patrons may check in strollers at the Guest Relations Center or a Guest Services Desk. The Guest Relations Center is located at Gate A Plaza Level. Guest Services Desks can be found at the following locations:
Gates C, E, and G on the Plaza Level
Gates A, C, E & G on the Loge & 300 Suite Levels
Gates C and G on the 400 Suite Level and 500 Level
Patrons may keep strollers with them in the seating areas as long as it does not impede walkways or sightlines of other patrons.

The Mercedes-Benz Superdome has 152 suites. For suite availability, please contact the New Orleans Saints at (504) 733-0255.

Tailgating is not allowed on Superdome property and parking facilities.

SMG offers a text messaging system that allows patrons to submit issues/concerns via text message. If a patron inside the facility wants to report an issue/concern during an event, they send a text message to short code 69050 using the keyword NOLA followed by a space and their issue and location. Building personnel will monitor messages received and respond accordingly. This service varies on an event-by event basis.

Questions or need further HELP in regards to this text program? Send your email to CustomerCare@ISS247.com or call toll-free 1-877-722-6458

Participation in our service is free of charge but standard carrier text messaging & data charges will apply.

Text STOP, END, QUIT, CANCEL, UNSUBSCRIBE, STOPALL to 69050 to be removed from any list and end subscription to the service.

 

 

General information
The Superdome Box Office is only open on event days. To purchase tickets on a non-event day, please visit the New Orleans Arena Box Office - open Monday through Friday, 9:00 AM to 4:30 PM.

Tickets to Superdome events can also be purchased via the Ticketmaster charge line 1-800-745-3000 or online via Ticketmaster.com.

Wal-Mart Ticketing Centers
Beginning in June 2011, tickets will be available for purchase at the following Wal-Mart locations in Southeast Louisiana:
     - 1901 Tchoupitoulas, New Orleans 
     - 4001 Behrman, New Orleans 
     - 300 W. Esplanade, Kenner 
     - 1616 W Airline Hwy, LaPlace 
     - 4810 LaPalco Blvd, Marrero 
     - 167 Northshore Blvd, Slidell 
     - 1501 Manhattan Blvd, Harvey
     - 880 N. Hwy 190, Covington

Ticket Issues
For ticket-related problems prior to entering the 
Superdome, patrons should proceed directly to the nearest
open ticket window location.

For ticket-related problems encountered inside of the
Superdome, patrons should visit the nearest Guest
Services Desk. Guest Services Desks are located at
Gates A, C, E, and G on the Plaza and Loge Levels, and
Gates C and G on the 500 Level.

Ticket Reselling
The resale or attempted reselling of tickets on Superdome and New Orleans Arena property is prohibited by law. Violators will be removed from the premises and subject to arrest and prosecution as appropriate.

Stolen Tickets
Stolen tickets should be reported to law enforcement authorities. Upon the production of a theft report and an initial purchase receipt, the Superdome Box Office will make reasonable accommodations for replacement tickets.

Duplicate Tickets
Patrons with illegally duplicated tickets will not be allowed entry into the Superdome.

Ticket Refunds
Refunds and exchanges are not allowed unless there was a change to the date or time of the show. All refunds are done at the point of purchase location.

Public tours of the Superdome are not available. Visitors are more than welcome to walk around the exterior Plaza Level of the Superdome in order to take photos.

For the video camera policy for a particular show, please reference the event information page specific to that event.

Water fountains can be found in the concourses in the following sections of the Superdome:137, 147, 154-155, 109, 119, 225, 221, 203, 281, 267, 261, 245, 239, across from Suite 382, across from Suite 316, 413, 452, 445. 

www.mbsuperdome.com

www.neworleansarena.com

www.neworleanssaints.com

www.tulanegreenwave.cstv.com/  

www.hornets.com  

www.neworleanscvb.com

www.smgworld.com

www.ticketmaster.com

The Superdome has a limited amount of wheelchairs available on a first-come, first-served basis. A valid driver's license is required to check out a wheelchair. Wheelchairs may be checked out at the Guest Relations Center located at Gate A Plaza Level. Wheelchairs cannot be reserved in advance.
The Superdome does not provide escort personnel for patrons using wheelchairs. Electronic wheelchair recharging is available for units with duplex outlet plugs.

For Will-Call hours and ticket windows, please refer to the event information page specific to that event.